freebet Platform Privacy Notice

This page describes what we collect when you use freebet and how we keep that data protected. We at freebet collect personal information when you create an account, deposit funds, place wagers on Liga 1 or other sports, play live-dealer tables, use slot games, or engage with our customer support. Our goal is transparency: we explain what we collect, who we share it with, and what rights you have over your information.

Your privacy matters to us. We operate under clear data-protection commitments and comply with applicable regulations in the jurisdictions where we provide services. If you have questions about our privacy practices after reading this notice, contact our support team through the channels listed at the end of this page.

This privacy notice applies to freebet users across all supported regions, including Jakarta, Surabaya, Bandung, Medan, and Semarang. It covers all interactions with our sportsbook, live-dealer tables, slot games, and account management features.

What We Collect and How We Use It

When you create a freebet account, we collect your email address, full name, date of birth, and government-issued ID number for identity verification. We also collect your physical address, phone number, and payment method details (bank account, DANA wallet ID, e-wallet phone number, mobile banking reference, local payment account, online payment reference, e-wallet identifier, or direct bank details via mobile banking, local payment, online payment, or e-wallet). This information is required to comply with anti-money-laundering (AML) and Know Your Customer (KYC) regulations, and to process deposits and withdrawals.

We collect behavioral data from your use of freebet. This includes:

Wager history: Sports selections, bet amounts, odds, and outcomes on Liga 1, Piala AFF, Champions League, and other markets.
Game activity: Games played (slots, live-dealer tables, esports markets), session duration, and account balance changes.
Device and access logs: IP address, browser type, operating system, device model, and timestamps of all account activity.
Customer support interactions: Messages, chat transcripts, and dispute records.

We use this data to: operate and improve the freebet platform; detect and prevent fraud; comply with legal obligations; respond to customer inquiries; customize your experience; and analyze aggregate trends in sports betting and gaming patterns.

Data Retention: We retain your account information for as long as your freebet account is active, plus a defined period afterward for legal and tax purposes. Behavioral data is aggregated and anonymized after 12 months unless required for dispute resolution or regulatory investigation.

Third-Party Processors and Data Sharing

We share your data with trusted third parties who process it on our behalf:

Payment Processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment networks, and banks (online payment, e-wallet, mobile banking, local payment) receive your transaction data to process deposits and withdrawals.
Hosting Providers: Our servers and databases may be located outside your jurisdiction; your data is encrypted in transit and at rest.
Compliance Partners: Third-party AML and sanctions-screening providers receive identity information to verify compliance with regulatory requirements.
Customer Support: Our support team accesses account and transaction data to respond to queries and investigate disputes.

We do not sell your personal data. We do not share your data with marketing third parties or advertisers. We may disclose data to government authorities or law enforcement if required by applicable law or legal process.

Cookies and Tracking

We use cookies to maintain your freebet session, remember your preferences, and analyze platform performance. Cookies are small text files stored on your device. You can disable cookies in your browser settings; however, some freebet features may not function properly if cookies are disabled. We also use session tokens to authenticate your identity and protect your account from unauthorized access.

Your Rights and Our Commitments

You have the right to request access to your personal data held by freebet, request corrections if your information is inaccurate, and request deletion of your data subject to legal and regulatory retention requirements. To exercise these rights, contact our support team with a clear request and proof of identity.

We undertake to:

Protect your data with industry-standard encryption and access controls.
Notify you promptly if a security breach occurs and your data is compromised.
Honor your withdrawal requests and close your freebet account upon your request, subject to outstanding disputes or regulatory holds.
Not use your data for marketing without your explicit consent.
Comply with applicable data-protection and privacy regulations in the jurisdictions where we operate.

This privacy notice may be updated periodically as our practices evolve or regulations change. We will notify you of material changes via email or in-app announcement. Your continued use of freebet after such updates constitutes your acceptance of the revised notice.

Contact freebet

If you have questions about our privacy practices, wish to exercise your rights, or have concerns about data handling on freebet, contact us through the following channels:

In-app Support: Navigate to Account > Help and submit a privacy inquiry.
Email: Support team responds to privacy requests during defined business hours.
Account Closure: Request account closure through Account > Settings > Delete Account. We will process your request and confirm closure via email within the standard window.

freebet services are available only where applicable local law permits. By using freebet, you acknowledge that you have read and understood this privacy notice and agree to our data practices.